“Large groups in society, in particular people with low literacy, lack the necessary proactivity and
problem-solving skills to be self-reliant. One omnipresent problem area where these skills are
relevant regards filling in forms and questionnaires. These problems could be potentially
alleviated by taking advantage of the possibilities of information and communication technology
(ICT), for example by offering alternatives to text, interactive self-explaining scales and easily
accessible background information on the questionnaires’ rationale. The goal of this paper was to
present explorative design guidelines for developing interactive questionnaires for low-literate
persons. The guidelines have been derived during a user-centered design process of the Dutch
Talking Touch Screen Questionnaire (DTTSQ), an interactive health assessment questionnaire
used in physical therapy. The DTTSQ was developed to support patients with low health literacy,
meaning they have problems with seeking, understanding and using health information. A decent
number of guidelines have been derived and presented according to an existing, comprehensive
model. Also, lessons learned were derived from including low-literate persons in the usercentered
design process. The guidelines should be made available to ICT developers and, when
applied properly, will contribute to the advancement of (health) literacy and empower citizens to
fully participate in society.”
[Cremers, A.H., Welbie, M., Kranenborg, K. et al.
Univ Access Inf Soc (2015). doi:10.1007/s10209-015-0431-2] Investigate the problems such users might have in your local community and critique the
solutions these researchers propose.
Answers should be in an essay format of about 3,000–3,500 words with illustrations,
although fixed limits will not be rigidly imposed. Very short submissions are
Please submit a single pdf file using the naming conventions detailed above.
The overall presentation, structure, coherence and clarity of your submission will be
assessed. Marks will be awarded for demonstrating a good understanding of the topic, and
for providing an appropriate and informed commentary and analysis.
Marks are allocated as below:
60% (Investigation), 40% (Analysis).
1 – Introduction
2 – Method ( 1. Participant, 2. Location, Condition, Equipment and Stimuli, 3. Measures, 4. Analysis)
3 – Results (no questionnaire required) – provide formative findings
4 – Discussion and conclusion with a set of guidelines